24/7

Power under control.

24/7

Power under control.
Our 24/7 remote assistance service, active for ten years now, is the “beating heart” of our concept of customer care. A pool of specialized technicians, with specific and highly qualified skills (both electronic and mechanical), is able to connect to the machine PLC to analyze and query the data source in order to get to the problem root.

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24/7

The human factor

Our technicians are not only qualified personnel, who does not perform checklist procedures but deepens the issue with the customer, but this team covers this specific and crucial role, becoming a habitual referent for all our customers all over the world.

Our response times (90 minutes of issue acknowledgment, both critical and non-blocking) together with the staff expertise, make this service the natural connector between critical assistance and general customer support for all operational issues connected with the use of the press. All this through a digital platform in which to verify the status of requests and consult the technical documentation.

24/7 Service

The back-office digital revolution

The brand-new 24/7 back-office puts together the extensive experience in handling critical issue that Cerutti raised over this last decade with a complete new digital-first approach. A new area dedicated to tickets and calls, a comprehensive dashboard to manage requests and see the contract status and points balance. All in one.

  • A new digital-first approach full dedicated to ticket resolutions
  • A new area dedicated to contract status and settings management
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