TALK

24/7
MyDocuments
Technical Audit

Talking to our customers is one of the most important moments for us. Because communicate means putting together, finding solutions, anticipating and facing problems, sharing information and experiences. That’s why for our Talk phase, we have devised a series of targeted and flexible services.

As if they were “empty boxes”, waiting to be filled by yours and our contents. Technical Audit, 24/7 remote assistance service, ad-hoc manuals and materials. Talking with Cerutti is an opportunity to improve both your press and all the related operative processes.

The 24/7 remote assistance service is always active, always available to the customer, to intercept an issue of electronic or mechanical nature, to support the technicians in consulting the manuals or operating procedures of the system.

A real desk that always accompanies you throughout the life of the equipment.

MyDocuments

To make our services homogeneous and efficient, to optimize the work of the people working in the STAR Cerutti team, we have created “MyDocuments”.

A totally digital platform for the exchange of documentation and the archive of all communications between customer and Cerutti (from a technical standpoint). Technical Audit report, manuals, incident reports, information documents. “My Documents” collects all the historical and punctual information of the life of the machine.

Technical Audit

Technical audits are the way through which Cerutti anticipates problems that may pop up on the machine, proposes and verifies the possibility of introducing elements of innovation on the equipment, such as mechanical or electronic upgrades, knowing together with the client the potentiality, as well as the possible improvements, of the press.