Spare parts
For a digital approach to spare parts
Spare parts
With the creation of STAR, we decided to focus on all the aspects of the after-sale world, of which, certainly, the supply of spare parts is one of the most important.
The activity in the field of spare parts, in fact, starts from far and it is not (never and only) the result of emergency management: technical audits, checks, information exchanges, 24/7, IoT approach.
All these activities create a protective net able to anticipate and manage emergencies related to the supply of spare parts.
Spare parts
The supply of spare parts is, certainly, one of the most important aspects in building the relationship between customer and supplier.
That's why we redefined the spare parts department on three basic lines:
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speed in the response to the customer during the offer phase;
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reduction of delivery times also thanks to new shipping agreements;
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greater attention to the sharing of lists of recommended parts on a regular basis, able to anticipate the issue of the sudden and urgent need of a spare part.
Spare parts
Cerutti Spare Parts Platform
STAR has introduced a new digital approach to spare parts, with the introduction of an end-to-end digital platform dedicated to the customer.
In an experience close to e-commerce, we have imported all the base lists related to your presses.
Through a single web application for desktop and tablet you can:
browse the base lists, view the overall drawings and analyze the lists of recommended parts
search for specific parts and access to list specifically drawn for you and focused on parts in particular wear condition
start an RFQ process (request for quotation) including multimedia elements for a faster comprehension.